Subscription Cancellation, Withdrawal & Refund Policy

1.1. Principal Covenant and Operational Scope: At Mistikist LTD and Shellix Bilişim A.Ş., we believe mental wellbeing software should never trap users in dark patterns. You can manage or cancel your subscription at any time without hidden fees or complicated hurdles.

1.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

1.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

1.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

2.1. Principal Covenant and Operational Scope: Every initial Monthly, Annual, or Lifetime purchase completed directly on mistikist.com or app.mistikist.com via credit/debit card, Apple Pay, or Google Pay is backed by our 7-Day Unconditional Money-Back Guarantee.

2.2. Principal Covenant and Operational Scope: If you decide Mistikist is not right for you within the first 7 calendar days of your web purchase, simply email [email protected] from your purchase email address and we will issue a 100% full refund—no questions asked.

2.3. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

2.4. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

3.1. Principal Covenant and Operational Scope: When you start a plan that includes a free trial (such as the 7-day free trial on our Annual Transformation plan), you are charged $0 today and receive unlimited access to all Premium studios.

3.2. Principal Covenant and Operational Scope: If you cancel during your free trial window, your card will not be charged. Once the trial period completes, your membership seamlessly continues into your selected annual plan.

3.3. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

3.4. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

4.1. Principal Covenant and Operational Scope: To stop future automatic renewals on a Monthly or Annual subscription, cancel at least 24 hours before your next billing date using the channel where you subscribed:

4.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

4.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

4.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Web Purchases (mistikist.com): Cancel directly in "Profile -> Manage Subscription" or email [email protected].
• Apple App Store (iOS / iPadOS): Open iPhone/iPad Settings -> Tap your Apple ID name -> Subscriptions -> Mistikist -> Cancel Subscription.
• Google Play Store (Android): Open Google Play Store -> Tap your Profile Icon -> Payments & subscriptions -> Subscriptions -> Mistikist -> Cancel subscription.

5.1. Principal Covenant and Operational Scope: Canceling a subscription stops future charges but does not cut off your current access early. You will continue to enjoy full Premium access to all 21-day journeys, frequencies, and your own-voice library until the final day of your current paid billing period.

5.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

5.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

5.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

6.1. Principal Covenant and Operational Scope: Because Apple Inc. and Google LLC process mobile in-app payments directly and do not share your payment card details with developers, refunds for mobile store purchases must be requested through their official refund portals:

6.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

6.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

6.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Apple App Store Refunds: Sign in at https://reportaproblem.apple.com and select "Request a refund".
• Google Play Store Refunds: Request a refund via your Google Play Order History or Google Play Support.
• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).

7.1. Principal Covenant and Operational Scope: Lifetime Access is a single one-time payment with zero recurring charges. Direct web purchases of Lifetime Access on mistikist.com are fully covered by our 7-Day Money-Back Guarantee.

7.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

7.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

7.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

8.1. Principal Covenant and Operational Scope: For Enterprise (B2B) multi-seat orders purchased via checkout or corporate invoice, a full refund may be requested within 7 business days of invoice issuance provided that the bulk activation codes have not yet been redeemed by team members.

8.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

8.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

8.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

9.1. Principal Covenant and Operational Scope: Approved web refunds are submitted to Stripe immediately upon confirmation. Depending on your card-issuing bank, the refunded amount will appear on your statement within 3 to 10 business days (and never later than the statutory 14-day maximum).

9.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

9.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

9.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.

10.1. Principal Covenant and Operational Scope: If you ever notice an unexpected charge, please email [email protected] first—our team resolves billing and refund requests within 24 hours. Initiating an unverified bank chargeback without contacting support automatically suspends the associated account and license keys pending fraud review.

10.2. Statutory Basis, Regulatory Hierarchy, and Rules of Construction: The interpretation, performance, and enforcement of this Section shall be governed strictly in accordance with applicable mandatory statutory frameworks, including Regulation (EU) 2016/679 (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the UK Consumer Rights Act 2015, the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), and—for users domiciled in the Republic of Türkiye—Personal Data Protection Law No. 6698 (KVKK) and Consumer Protection Law No. 6502 (TKHK). Nothing in this Section shall be construed to limit, waive, or derogate from any non-waivable statutory right or remedy afforded to consumers or data subjects under the mandatory laws of their habitual residence.

10.3. Technical Enforcement, Auditability, and Evidentiary Integrity: Mistikist LTD (registered in England and Wales under Company No. 15705777, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and Shellix Smart Solutions Bilişim Teknolojileri Yazılım İthalat ve İhracat A.Ş. (MERSİS No. 0769152927300001, Muğla, Türkiye) maintain cryptographic audit logs, timestamped consent ledgers, and role-based access controls across iOS, Android, Web (app.mistikist.com / mistikist.com), and Microsoft Teams environments. Both parties acknowledge that server-side cryptographic timestamps, authenticated session records, and payment processor receipts (Stripe, Apple App Store, Google Play Store) constitute prima facie, verifiable evidence of transaction and consent state.

10.4. Notices, Escalation, and Statutory Redress Channels: Any formal inquiry, compliance notice, data subject request, or dispute relating to this Section may be submitted in writing to [email protected], [email protected], or [email protected] (and [email protected] for Türkiye). All verified submissions are logged under a unique reference identifier and resolved free of charge within the applicable statutory deadline (one (1) month under EU/UK GDPR Article 12(3), 30 days under KVKK Article 13, and 30–45 days under CCPA/CPRA).

• Cross-Platform Applicability: Binding across Mistikist iOS, Android, Web Application (app.mistikist.com), Corporate Web (mistikist.com), and Microsoft Teams integrations.
• Joint Corporate Accountability: Administered jointly by Mistikist LTD (UK Company No. 15705777) and Shellix Bilişim A.Ş. (Türkiye MERSİS 0769152927300001).
• Cryptographic & Privacy Safeguards: Enforced via TLS 1.3 in transit, AES-256 encryption at rest, strict tenant isolation, and zero third-party ad-network data brokerage.
• Statutory Redress & DPO Escalation: Formal requests are processed via [email protected], [email protected], and [email protected] within statutory timelines.